Order Changes and CancellationsUpdated a year ago

Once you place an order with us, we move FAST to get it filled and out the door to you. With that being said, in an effort to maintain a streamlined and efficient order fulfillment process, we do not allow ANY changes or additions to orders once they are placed on the site. In addition, we cannot combine multiple orders into one and refund shipping.  

We understand that things happen and in the event that you need to make a change or addition, we are happy to work with you to cancel your order so that you may place a new, corrected order through the site. 

Please note that due to the nature of the fulfillment and production process, we cannot guarantee that we'll be able to cancel your order. That being said, we will try our best to honor your request. 

Furthermore, if your order has been moved to the production floor for fulfillment, our standard 15% restocking fee will apply to all order contents in the event of an order cancellation. If the order is for a full roll of fabric/material, we will charge a $25 flat fee per roll. 

For materials shipped "On the Roll" -  In the event that you change your mind and opt for cut/folded shipping after we've rolled your order, please note this will be treated as an order change and thus subject to both our 15% standard restocking fee and continuous cut policy.

The ONLY exception to this policy is a change of shipping address, which can be done at any point prior to order shipment. Again, once an order is placed through the site we cannot guarantee this change can be made, but we'll make our best effort to honor your request of address change. 

Concerning Notes on orders: Once an order has been pulled from our computer system, we are not able to add notes to orders. These include continuous cut requests, shipping changes, etc. For more information on leaving a note, please see this article: How do I add a note to my order?

On-Demand Print/Laser - any order containing On-Demand Print and/or Laser products cannot be canceled in any form once printing or laser cutting has begun.

If you wish to request an order cancellation or address change, please contact our customer service team by replying to your order confirmation email or by submitting a ticket below.