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Order ProblemsUpdated a year ago

What to do if there is a problem with your order

If after receiving your order you feel there's any issue, our team is more than happy to assist.

As a first step, please submit a help ticket with the following information:

1. Name and Order #

2. Brief description of the issue (e.g. material shortage, quality flaw, missing item)

3. Supporting information (e.g. pictures)

See below for minimum requirements on Supporting Information on common received order issues:

Material shortage - A picture of the shortage that includes a standard unit of measure in frame with the material (e.g. tape measure or yardstick). 

Quality flaw - A picture of the flaw in question. 

Missing Item - A picture of the packing slip that was included with the order.

All pictures should be of suitable quality to validate and assess the nature of the issue. 

Once your ticket is received, our customer service team will assess and respond back to you typically within 24-48 hours with details on next steps.

We look forward to working with you to resolve any and all issues as quickly as possible!

Note that all order issues will be handled per our posted company Terms of Service

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