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What is your Return Policy?Updated 8 months ago

What is your Return Policy?

Return Shipping Fees

The customer is solely responsible for return shipping fees.

 

Returns: Returns for a refund are accepted for 60 days from the day you receive your order. We feel this is more than adequate time for your order to arrive and for you to inspect/review/test the times. 

 

For cut yardage and components: Returns will be subject to a 15% restocking fee. 

 

For full rolls: Returns of full rolls will be subject to a $25 restocking fee per roll.

 

Shipping fees are non-refundable on returned orders. 

In order to return any item to us we ask you do the following:

 

  • Return the item 100% unused, in new condition
  • Incur all costs associated with shipping back to us **. We do not pay for return shipping. We suggest you ship back to us with tracking. We are not responsible for items list in return transit.  Shipping insurance does not cover return shipping.
  • Ship items back to us packaged as we sent them to you 
  • Include a note detailing your order number and the reason fro the return.

** If you received the wrong item in error we will pay for shipping both ways and make it right with you. Replacement orders resulting from a floor error will be shipped via the same method as the original order. 

 

OutdoorINK / OmniColor returns:

Sales on Print on Demand items (Fabric, webbing, kits, etc.) are final. Returns on these items will not be accepted. 

 

Please send all returns to: 

Ripstop by the Roll
2101 Tobacco Rd.
Durham, NC 27704

 

Please keep in mind that returns will take 2-3 business days to process once they are received. 

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